24/7 Customer support
Who we are /
With close to 50 experts across four locations, we’re able to use our skills in so many ways. We love being able to offer breadth and depth across a range of disciplines. Learn more about our regional teams below.
Chief Innovation Officer
GM South & Head of Customer Success
Head of Business Operations
Head of Security & TechOps
Technical Delivery Manager
Head of Technical Service
Rohan's been the leader of our team since day one back in 2010. He's a problem solver who loves being amongst every challenge our industry presents. And having worked his way up from an IT help desk through a range of technical and leadership roles, the way Rohan values empathy and respect towards customers remains just as strong today as they did when his career began.
Shawn has been with us since before we were even called Tribe. He loves working at a strategic level for our clients, although during his career he’s worked across more hardware than he’d care to admit. The knowledge and expertise he has when it comes to networks, technology systems and the implementation of new technologies positions him perfectly to help businesses get the best out of technology – something he truly enjoys.
Leading our South Island team, Mike isn’t just responsible for managing the day-to-day operations of our Christchurch office – he also supports, manages and assists our internal teams across the country, too. His technical understanding of technology systems has created tangible successes for a number of clients. And as a member of our senior leadership team, Mike continues to drive strategy, planning and success for Tribe and our clients.
Between New Zealand, London and Zimbabwe, Marc has always taken pride in being the go-to person for anything from finance and asset management to strategic planning and reporting. He has a knack for gathering, interpreting and presenting data in ways that are easy to understand. And having worked with global enterprises and SMBs, he’s able to bring a broad perspective to many successful outcomes.
Ray provides leadership across the business in a number of ways; regularly working closely with teams to bring strategy to life for our clients. With experience in international markets, he’s gained insights that encompass business technology and analytics. Security is also a key interest of Ray’s, but his real passion is to help small and medium-sized businesses succeed with the right technology.
As someone who loves helping our clients get the most from their technology systems, it only makes sense that Jamie’s in charge of the team that they come in contact with regularly. Starting out on a service desk like Rohan, he hasn’t forgotten the importance of customer service support. And whether he’s working directly with you, or his team are working directly with your staff, he makes an effort to instil enthusiasm and efficiency always.